Can I book my apartment on the website?

Yes, you can book your apartment non-stop via our website. You will receive a confirmation e-mail immediately.

Are the availabilities on the website up-to-date?

Yes, the availability is always up-to-date.

What is the latest date that I can ask for a cancellation insurance?

If you wish to add cancellation insurance after making the reservation, you can do so up to 15 days before departure. In order to add cancellation insurance to you booking, please contact us at

Is there any booking confirmation that I need to show when I check in?

You will receive a voucher via e-mail 1 day before your arrival. Please show the voucher to our colleague at the reception.

Is there a reception? When is it open?

Yes, we have a reception. Opening hours: from 8 a.m. to 10 a.m. and from 4 p.m. to 6 p.m.

Does the receptionist speak English?

Yes, our receptionist speaks English, German and Hungarian.

What time can I check in?

The check-in period is from 4 to 8 p.m, when our guests can personally get the keycard from the receptionist at the reception.
Guests who can only arrive later in the evening will be able to find the keycard in the keysafe. Please get in touch with our colleagues before arrival.

Until what time do I have to leave the apartment?

We kindly ask you to leave your apartement until 10 a.m. on the day of departure.

Is there free Wifi in the apartments?

Yes, in all of them.

What are the apartments equipped with?

Linen, towels, hair drier, toilet paper, dishwasher, microwave, dinner set, glasses (including wine glasses), pots, pans, bowls, sauna utensils, safe.

Is daily cleaning and the change of towels included in the price?

No, but additional cleaning can be requested for a surcharge (includes change of towels).

Can I have the towels changed during my stay?

Yes, for extra charge.

Can I rent sauna towels?

Yes, you can ask for them at the reception. Sauna towel rental is free of charge.

What kind of baby facilities do you provide?

We can provide you the following equipment free of charge: bed, linen, bathtub, highchair, changing table. Please, let us know in advance in case you need any of these.

Should we bring snow chains?

Yes, you should definitely have snow chains in you car in case you need them. Putting them on the tires might be obligatory in Austria in periods of heavy snowing in the winter.

Can I order a meal at SissiPark?

In our SissiBistro restaurant you can order buffet breakfast and dinner or halfboard. Our guest can order from á la carte menu too.

Dining optionAdultChildren
(under 12)
Halfboard49 €34 €
Breakfast19 €14 €
Dinner33 €24 €

What type of mattresses are on the beds?

We provide hard-surface mattresses for the firm support of the spine, with thin, removable memory foam mattress toppers for the comfort of the ones who like sleeping on the side or stomach.

Are there any wellness & spa facilities or services?

Almost all of our apartments are equipped with a private sauna.

Are all of the apartments equipped with a private sauna?

All of the apartments are equipped with a sauna in the following categories: Studio+, Midi, Grand, Premium.

What is the average electricity cost if the sauna is used in the apartment?

The average electricity bill for one night is €5-€8 depending on the size of the apartment and the amount of time the sauna is being used.

Is there a grocery shop nearby?

Yes, in the centre of Lachtal app. 600 metres form the apartments.

Can I buy ski passes at the reception?

You can buy your ski passes only at the ski lifts.

Are the apartments really next to the slopes?

Yes, the apartments are directly next to the blue 1/a slope (15 metres).

What kind of ski passes can I buy?

You can find the available ski pass types here: More information >>

Where can I rent my ski equipment?

Lachtal Sportshop or, +43(0)6604833244, +43(0)6641354070